Preguntas Frequentes

Sí, los tours y experiencias son totalmente privados. Tendrás un host local solo para ti.

Sigue estos sencillos pasos:

• En nuestra página de INICIO puede elegir qué tipo de recorridos desea ver: CITY TOURS / ALIMENTOS Y BEBIDAS / TOURS EN FAMILIA / ENTRETENIMIENTO / FUERA DE LA CIUDAD / TOURS EN BICICLETA / TODOS LOS TOURS
• Explore nuestras diferentes ofertas, seleccione la que más le guste.
• Después de elegir un recorrido privado, encontrará una página de información completa sobre ese recorrido. Descripción, itinerario, reseñas, etc.
• Elija la cantidad de personas de su grupo, la fecha y la hora de inicio
• Presione RESERVAR AHORA. Se lo dirigirá a una página de confirmación donde podrá ver todos los detalles de su recorrido antes de confirmar.
• Finalmente, debe completar un pequeño formulario con sus datos personales y elegir su método de pago

Siga los pasos para reservar su experiencia y seleccione su método de pago preferido. Puede pagar con Paypal o tarjeta de crédito.

Pagará solo una TARIFA DE RESERVA. El resto del pago se realizará en efectivo a su anfitrión después de que finalice el recorrido.

Local Cooltour le ofrece tres modos diferentes para reservar un recorrido privado:

• Una experiencia predefinida de nuestro menú (no personalizada)
• Un recorrido privado personalizado basado en uno de nuestros recorridos predefinidos que cambia todo lo que desee. Encontrará el formulario de personalización en la página de reserva del recorrido que elija. Rellene el formulario y envíenoslo, y recibirá un presupuesto por correo electrónico.
• Un recorrido de personalización total donde eres el diseñador. Somos muy flexibles, por lo que puede hacer su propio recorrido privado o decirnos qué intereses tiene y le ayudaremos a personalizar su propia experiencia y le enviaremos un presupuesto. Encontrará el formulario de personalización en el menú del encabezado.

We are exclusively a private tour company, this means that it will be just you with the people you booked the experience with, and your Tour Guide.

Sí, puedes cancelar una reserva

• Más de 4 días antes de la fecha de reserva sin cargo. Significa que se le reembolsará el 100% del precio de la reserva.
• Menos de 4 días antes de la fecha de reserva. En ese caso, LOCAL COOLTOUR mantendrá la tarifa de reserva que ya ha pagado. Cada experiencia tiene una tarifa de reserva diferente dependiendo de, boletos por adelantado para comprar, reservas por hacer, etc.

Después de haber pagado su tarifa de reserva y haber reservado su experiencia, LOCAL COOL TOUR le enviará un correo electrónico de confirmación con todos los detalles de su reserva, incluido el punto de encuentro. De todos modos, su anfitrión local se comunicará con usted unos días antes por correo electrónico para que pueda estar en contacto fluido por cualquier motivo.

Depending on the Tour you booked for, we will provide a meeting point and schedule. In the case of activities that include transport from hotels, we will provide them with the schedule for pickup from the hotels, 12 hours before the activity.

Every tour has a different threshold for the amount of guests. We try to keep our private tours small, but if you have a special need for a bigger group please contact us, we will be happy to help.

Your designated tour guide will contact you, you will be guided by a local or a long time resident.

Every tour is different, that will depend on the experience you booked for, that information is displayed on the booking website and on your reservation.

Every tour is different, that will depend on the experience you booked for, that information is displayed on the booking website and on your reservation.

We enjoy being adaptable and adjusting to what our visitors seem to enjoy the most.

It is frequently easy to spend more time at one location than another, take a short diversion to check out a store you've heard of, or have an unplanned coffee break. There are certain restrictions, though.

If you want to spend more time somewhere or add an additional activity or visit, changing your plan usually means skipping something else.

The flexibility of your tour may be constrained by the requirement to respect designated entrance times when tickets have been reserved for your initial activity.

The tour will be done in the language you chose during the booking process if you need to change this do not hesitate to contact us. We will gladly change that for you.

Depending on the tour, for city tours the earliest in the morning, the better. In any case all of our tours have been carefully crafted to work perfectly so, if we offer a starting time is because we know the Tour will work.

For Tours that include tickets you do not need to buy anything, we will take care of that for you. If you intend to visit a not included attraction during the tour please inform your tour guide so the tour is adapted to your needs. We recommend visiting non included attractions before or after the Tour.

You can reschedule up to 24 hours before the tour, but we do go out on rainy days.

Only in severe weather and for those on boats we may cancel or postpone tours.

We do, but each itinerary's accessibility requirements vary greatly; for more information, see the tour description and if you decide to proceed please inform your tour guide about this.

Occasionally, due to walking difficulties or wheelchair usage, we may need to shorten the route in order to adhere to the allotted number of hours.

Our schedules are intended for travelers who have no physical limitations and move slowly yet steadily. In any case, you can always make arrangements with your guide for covering wider distances on different means of transportation such as Taxis.

In general, we schedule two or three toilet stops for full days and one pause for half day tours.

Ask your guide if you need more than that.

While it's usually simple to improvise a brief stop at one gift store at some point, we don't particularly arrange for gift-shop visits throughout our trips. Please be aware that excessive pauses or ones that are too lengthy will affect the pace and time of the itinerary, requiring your guide to cut or speed up the route.

We have a great deal of experience with cruise guests. If needed you can arrange with your Tour Guide a pickup service from the port.

Every tour is different, that will depend on the experience you booked for, that information is displayed on the booking website and on your reservation.

Most of our Tours include a meal or a coffee stop. If the Tour you booked for includes a meal, you will be contacted by your tour Guide and asked to provide information about special diets or intolerances so everything can be arranged for you.

Although it is always nice to receive monetary recognition of a good job, we do not include tips on the budget.

It is necessary to bring the voucher as proof that you have purchased, and the number of passengers. It can be shown in digital format: Smartphone or tablet.

Unless you are instructed otherwise, it is not necessary to bring an original passport.