Privacy Policy
LOCAL COOL TOUR (from here on referred to as “LCT”, “we”, “us” or “our”) treat your personal data confidentially and in accordance with the provisions of data protection law. This privacy statement informs you about how we collect and for what purpose we process the personal data of our customers.
For the following purposes, LCT processes the following personal data: name, email address, phone number, home address, and IP address.
Providing our services
LCT might process your personal data because it is necessary for the execution of the contractual agreement with customers.
In addition, LCT manages your personal data in order to allow you to book an experience, receive a confirmation e-mail, be in contact with your host and submit reviews to our website.
Customer service
LCT processes personal data to improve our Customer Service. This includes handling questions and requests, and allowing the customer to be in fluid contact with our host. This process is very important for our service.
Marketing
LCT processes personal data for marketing purposes. This means that, where you have given your consent, we may contact you by email, SMS and WhatsApp to inform you about our products, tours and offers. You have the right to withdraw your consent at any time to the processing of your personal data for direct marketing purposes.
If you provide your mobile phone number and your consent — for example through a form on our website, in person, or by messaging us first — LCT may contact you by SMS and/or WhatsApp regarding your bookings, quotes, customer service, and, where you have agreed, marketing and offers about our tours and services.
No sharing of mobile numbers. Mobile phone numbers collected for SMS/WhatsApp messaging, together with your consent to be contacted, are never shared with or sold to third parties or affiliates for their own marketing purposes.
Opt-out. You can opt out at any time by replying STOP to any message. You may also reply HELP for assistance, or contact us at info@localcooltour.com.
Frequency and rates. Message frequency varies. Message and data rates may apply.
A ‘cookie’ is a little piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. Cookies are designed to be a reliable mechanism for websites to remember information or to record the user’s browsing activity, including clicking particular buttons, logging in, recording which pages were visited in the past or items added in the shopping cart in an online store. They can also be used to remember information that the user previously entered into form fields such as names, addresses, and passwords.
LCT uses cookies to improve your user experience on our website, as well as for analytics and marketing purposes. If you don’t want cookies, you can change your browser settings to receive a warning before cookies are placed. If you reject cookies from our website, we can’t guarantee that it will work properly, as some functions of our website could be lost.
LCT is very respectful of your rights in relation to the processing of your personal data.
You can exercise these rights by sending an e-mail to info@localcooltour.com.
What is an SSL Certificate?
SSL Certificates are data files that bind a cryptographic key to a personal or an organization’s details. When an SSL Certificate is installed on a web server, it activates the padlock and the https protocol that you see in your address bar, and secures the connection from a web server to a browser. SSL Certificates are used to secure transactions, logins and data transfer.
Security is very important to us. LCT uses a reliable SSL Certificate across our whole website to make sure your personal data is totally safe.
If you want more information about how we process your personal data or about the security of our website, please contact us at info@localcooltour.com. We will be very happy to help you.