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General Terms & Conditions

The following General Terms of Use will regulate the service that PARAIS EXPERIENCES SL (from here on referred to as “LCT”, “we”, “us” or “our”) will delivery through the present website. LCT information is the following:

  • PARAIS Experiences SL
  • B67516518
  • Address: Salomó Ben Adret 8, 1-2, 08002 Barcelona
  • Email address: info@localcooltour.com

1. Acceptance of general terms of use and website access

When hiring our website’s services, Users accept the present General Terms & Conditions that define the right & obligations of LCT and the Users as far as our website is concerned.

We do not require login for access our website. Nevertheless, in order to hiring a service your personal data will be required.

2. Hiring a service in the website

In order to hire a service your personal data will be required. Name, email address, and phone number of the person on whose behalf the experience is reserved. Under these General Terms & Conditions, Users declare to give truthful personal data. In accordance with this, Users shall be responsible for the accuracy of the data provided to LCT and for any consequence that may derive from errors in the information provided.

By accepting these General Terms & Conditions, the User declares to be at least 18 years old and to have full capacity to understand and accept the content of these Terms.

In accordance with the foregoing, users under 18 years old who contract the services of LCT through the Website declare, by accepting these General Terms & Conditions, that he/she have been duly authorized by the owner of the account data to provide them to LCT in order to make the payment of the services contracted.

LCT will not assume any type of responsibility in case that the User contracts our services in breach of what is established in the previous paragraphs.

3. Conditions on the reservations of experiences

3.1 General conditions applicable to all reservations

The booking of experiences through our website is subject to the following conditions:

  • The dates and times of the experiences are established according to the activities included in each particular experience and can be seen in the informative chart of that experience.
  • Once the service has been contracted, the User’s modification of the dates and times is subject to the availability of LCT, which must be requested by sending an email to info@localcooltour.com.
  • The minimum reservation period for each booking varies according to the type of experience. Each activities contains this information on our Website. The system of our website does not allow you to make a reservation with a date less than the established for each experience. If you want to make a reservation with a shorter reservation period should be requested by sending an email to info@localcooltour.com. The booking will be subject to availability of LCT.

3.2 Specific conditions related to each particular experience.

The schedule, date, meeting point, duration, and all the necessary information, is detailed in the informative chart of the activity, as well as in the email that will be sent with the booking’s confirmation.

It is essential that Users present themselves at the meeting point at the indicated time, as some activities depend on transport schedules, tickets to shows or monuments, etc.

LCT will not assume any type of responsibility if due to the User’s unpunctuality the experience is modified or could not be carried out.

4. Booking’s Terms and conditions

The reservation will be formalized once the Users have completed and accepted the reservation form and made the payment.

The prices will be those indicated by LCT at the time of booking. The charge will be a percentage of the total value of the activity. Each experience has a specified percentage depending on the type of activities they contain. The rest will be paid to the guide at the end of the tour.

The payment of the reservation through our Website can be made by credit or debit card or Paypal.

Once the payment has been made, the User will receive an email from LCT confirming the reservation of the contracted service.

Any undue payment that is not stipulated in the informative table of each experience in our website must be notified as soon as possible to info@localcooltour.com so that LCT can make the necessary arrangements.

5. Cancellation Policy

Please visit our Cancellation Policy page.

6. Users behavior on the Website

Users undertake to make correct and honest use of the information and contents included in our Website, respecting the current legislation and the General Terms & Conditions.

7. Opinions & comments

Users who have contracted a LCT experience through our website will be able to publish their opinions and comments. To this end, LOCAL COOLTOUR will send an email once the tour is over inviting the User to publish his or her assessment of the experience.

Once LCT receives the User’s assessment, it will be published on the Website, as long as the content of the comment is related to the experience provided by LCT, does not contain obscene, discriminatory, homophobic, degrading or offensive language of any kind, does not invade the privacy of third parties, and the content does not contain advertising of any kind.

8. Exclusion of responsabilities

LCT will not be responsible for the following circumstances:

  • Refund of cancellations made outside the period stipulated in the cancellation policy.
  • Modifications or cancellations that the activity may suffer due to the User’s delay to appear at the meeting point or for not being at the agreed meeting point.
  • In cases where the User is denied entry or is expelled from any establishment or transport for misconduct.
  • Damage or theft that may affect the User or their property during the contracted activity.
  • Damages, injuries or accidents that the User may suffer during the development of the activity.

9. Intellectual Property

  • Intellectual property of the content of the website: All rights of content and design such as photographs, logos and texts on this Website are property of LCT or of third parties who have authorized LCT to use them for this Website. Therefore, and by virtue of what is stipulated in Royal Legislative Decree 1/1996 of 12 April approving the rewritten text of the Intellectual Property Law, the reproduction, translation and public diffusion of any type of all or part of the contents of this Web Site is expressly prohibited, except with the express approval of LCT.
  • Intellectual property related to Opinions & Comments of Users published on the website: By sending comments and opinions, Users grant LCT the free license to use and reproduce these comments, and LCT may use them for advertising purposes through different media.

10. Modifications of General Terms & Conditions

LCT reserves the right to modify the General Terms & Conditions that considers appropriate, which will be valid from its publication in the web.