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FAQ

Get the answers for common question or get in contact with us

Are the tours totally private?

Yes, the tours and experiences are totally private. You will have a local host just for you.

How do I make a book with LOCAL COOLTOUR?

Follow this easy steps :

  • In our HOME page you can choose what type of tours you want to see: CITY TOURS / FOOD & DRINK / FAMILY TOURS / ENTERTEINMENT / OUT OF TOWN / BICYCLE TOURS / ALL TOURS
  • Browse through our different offers, select the one you like the most.
  • After choosing a private tour you will find a fully information page about that tour. Description, Itinerary, Reviews, etc.
  • Choose the number of people of your group, the date, and the starting time
  • Press BOOK NOW. You will be led to a confirmation page where you can see all the details of your tour before to confirm.
  • Finally you have to fill a little form with your personal details and choose your payment method
How do I pay for my booking?

Follow the steps to book your experience and select your preferred payment method. You can pay through Paypal or Credit Card.

You will pay just a RESERVATION FEE. The rest of the payment will be done in cash to your host after the tour ends.

How do I customize my tour?

Local Cooltour offers you three different modes to book a private tour :

  • A predefined experience of our menu (not customized)
  • A personalized private tour based on one of our predefined tours changing anything you want. You will find the customization formulary in the booking page of the tour you choose. Fill the form and send it to us and you will receive a quote via e-mail.
  • A total customization tour where you are the designer. We are very flexible, so you are free to make your own private tour or tell us which interests you have and we will help you to personalize your own experience and will send you a quote. You will find the customization form in the header menu.
Can I cancel a booking?

Yes you can cancel a booking

  • More than 4 days before the booking date without any charge. It means that you will be refunded 100 % of the booking price
  • Less than 4 days before the booking date. In that case LOCAL COOLTOUR will keep the reservation fee you’ve already paid. Each experience has a different reservation fee depending on, tickets in advanced to buy, reservations to be made, etc.

How is the procedure after I make my booking?

After you have paid your reservation fee and booked your experience LOCAL COOL TOUR will send you a confirmation e-mail with all the details of your booking, including the meeting point. Anyway your local host will contact you a few days before by e-mail so you could be in fluid contact for whatever reason.